Internet Retailing Expo 27 - 28 April 2016 NEC birmingham
Internet Retailing Expo 2017


Operations in Multichannel
  Since the emergence of online shopping, retailers have restructured operations, models and relationships with customers and suppliers in order to achieve supply chain effectiveness. This conference will look at how leading retailers are getting to grips with new technology and operational strategies designed to increase growth opportunities and customer satisfaction.


10.40 - 11.10


Opening Keynote Address: Black Friday Post-Mortem – lessons to learn and moving forward for 2016!

Unpredictable changes in customer buying behaviours can have an enormous and negative impact product development and delivery. How can supply and distribution be aligned and prepared for to possible fluctuations in buying behaviour and what are the costs/benefits?

John Munnelly, Head of Operations – Magna Park Campus, John Lewis Partnership


    11.15 - 11.45


    The Rise of learnings from a rapidly growing international marketplace

    Glen Richardson, Chief Marketing Officer, Fruugo


    11.50 - 12.20


    What is the Impact of the Exponential Growth of Omni-channel on Logistics, and is it a Risk or Opportunity for Logistics Providers?

    Against a background of shifting demographics the seismic change of consumer behaviour is creating huge opportunities as well as challenges for the logistics industry, calling on those in the sector to adapt and prepare for change, whilst those responsible for policy must understand what is ahead and plan accordingly.

    Peter Ward, Chief Executive, UK Warehousing Association


    13.05 - 13.45


    Panel Discussion: Aligning Operations and Logistics with Customer Experience and Business Performance

    Peter Ward, Chief Executive, UK Warehousing Association

    John Munnelly, Head of Operations – Magna Park, John Lewis

    David Hathiramani, CEO & Co-Founder, A Suit that Fits


    13.50 - 14.20


    Postal vs Parcel networks, what is the best distribution channel for your international shipments?

    While international parcel distribution has always been the territory of multinational parcel integrators, new hybrid models offer the best of two worlds: the postal with high capacity, simplicity and global reach, and the parcel with high trackability and speed. Discover how some postal operators combine both for an streamlined international distribution.

    Enrique Sánchez, International Business Director, Correos


    14.45 - 15.15


    Operational Efficiency to Meet New Customer Expectations and Drive Profitability

    Implementing 3PL route optimisation & delivery performance is key to success. How can real time visibility help to keep pace with deliveries anytime, anywhere and how can tracking contribute to overall success?

    Professor Jan Godsell, Professor of Operations and Supply Chain Strategy WMG, University of Warwick


    15.20 - 15.50


    Closing Keynote Address: Cashing in on International Growth Opportunities in China

    Online shopping is a lifestyle for Chinese consumers…..and all eyes are on China and the retail growth opportunities available in this retail hotspot! Hear first hand, from a leading retailer in China how to grow your business in China – what do customer’s really want and how can you hone your supply chain for the competitive edge?

    Mark Millar, Author, Global Supply Chain Ecosystems & Visiting Lecturer at Hong Kong Polytechnic University